Refund Policy
Refund Policy
At www.pgcad.com, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds are issued for our products and services.
1. Digital Products
- Due to the nature of digital downloads, all sales are final. However, if you find any design or file-related issues after downloading a model, we will process your refund within 24 hours after verification.
- If you experience technical issues accessing the product, please contact us for assistance.
2. Subscription Services
- If you have subscribed to any of our services, you may cancel your subscription before the next billing cycle to avoid additional charges.
- Refunds will not be issued for partially used subscription periods.
3. Exceptional Cases
Refunds may be issued in the following cases:
- Duplicate purchases made by mistake.
- Technical errors preventing access to the product that cannot be resolved.
- Design or file-related issues in downloaded models (eligible for refund within 24 hours).
- Other valid reasons reviewed on a case-by-case basis at our discretion.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact us at [Your Email] with your order details.
- Provide a brief explanation for your refund request and attach relevant screenshots or files if applicable.
- We will respond within 1 business day to acknowledge your request.
- Refund requests will be reviewed and processed within 3 working days, except for design or file-related issues, which will be refunded within 24 hours after verification.
5. Changes to Refund Policy
We reserve the right to update this policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.
Read more